Last Updated: August 20, 2026
At Just Enough LLC, we want our customers to have a positive and safe shopping experience. Because we sell intimate and personal products, certain health, hygiene, and safety considerations apply to returns.
Customers may request cancellation of an order before the order has shipped.
To request a cancellation, contact us as soon as possible at:
Email: tymeka@justenoughllc.com
Please include your order number and the reason for the cancellation.
Once an order has been shipped, cancellation may no longer be possible. In that situation, the customer must follow the applicable return procedures described below.
Unused and unopened products may generally be eligible for return within 30 days of delivery, provided the product remains in its original condition and packaging.
To qualify for a return, the product must generally be:
Unused
Unworn
Unwashed
Unopened
In its original packaging
In resalable condition
Proof of purchase may be required.
For health, hygiene, and safety reasons, opened or used intimate products, adult toys, sexual-wellness products, and other personal-use products generally cannot be returned or resold.
This restriction may apply even when the product is otherwise within the applicable return period.
Customers should inspect their order before opening or using an intimate product.
If you receive an item that is damaged, defective, or different from what you ordered, please contact Just Enough LLC within 7 days of delivery.
Please provide:
Your order number
A description of the problem
Photographs of the product and packaging when requested
After reviewing the issue, we may provide an appropriate replacement, exchange, store credit, or refund.
Do not attempt to repair or modify a defective product before contacting us.
Approved refunds will generally be issued to the original payment method used for the purchase.
Once a returned product is received and inspected, we will notify you whether the return has been approved.
Approved refunds are generally processed within 5–10 business days. Your bank or payment provider may require additional time before the refunded funds appear in your account.
Unless a product is defective, damaged, or incorrectly shipped by Just Enough LLC, the customer is generally responsible for return shipping costs.
If the return is the result of an error on our part or a defective product, we will determine the appropriate return-shipping arrangement.
Unless otherwise required by applicable law, the following products may not be eligible for return:
Opened or used adult toys
Opened or used intimate products
Used sexual-wellness products
Products missing their original packaging
Products damaged through misuse or improper handling
Products identified as final sale
Digital products or services, where applicable
Products identified as Final Sale at the time of purchase are not eligible for return or refund except when required by applicable law, or when the item is defective, damaged, or incorrectly shipped.
Just Enough LLC reserves the right to deny a return that does not meet the requirements of this policy, except where applicable law provides otherwise.
Nothing in this Refund and Cancellation Policy is intended to limit any consumer rights that cannot legally be waived.
Just Enough LLC's products are intended for individuals 18 years of age or older.
We do not knowingly accept purchases from individuals under 18 years of age.
If we determine that an order was placed by an individual under 18, we reserve the right to cancel the order and issue an applicable refund.
For questions regarding cancellations, returns, or refunds, please contact:
Just Enough LLC
Greensboro, North Carolina
Email: tymeka@justenoughllc.com
Website: https://justenoughllc.com/